Shipping Policy

At Rowan Voyager, we strive to deliver your outdoor and travel products safely and on time. Please review our shipping policy to understand how and when your order will arrive.

1. Order Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

2. Delivery Time

• Standard delivery time is 5–10 business days from the date of dispatch, depending on your location.

• Remote or rural areas may experience longer delivery times.

3. Shipping Method

• We use trusted courier services to ensure timely and secure delivery.

• Cash on Delivery (COD) is our only available payment method.

4. Shipping Charges

• Shipping fees, if applicable, will be clearly displayed at checkout.

• Free shipping may be offered on qualifying orders or during special promotions.

5. Delivery Conditions

• Someone must be available at the delivery address to receive and pay for the order.

• If no one is available, the courier may attempt redelivery or contact you directly.

• Failure to receive or pay for the delivery may result in order cancellation.

6. Delays and Tracking

• While we aim to deliver within the estimated time, delays may occur due to weather, logistics, or other factors beyond our control.

• If tracking is available, we will provide a tracking number via email or SMS.

7. Damaged Packages
If your package arrives visibly damaged, please refuse delivery and contact us immediately at [email protected] with photos and order details.

8. Contact Us
For any shipping-related questions, feel free to reach out:
📧 [email protected]