Return & Refunds

At Rowan Voyager, your satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted only for defective, damaged, or incorrect items.

• You must contact us within 7 days of receiving your order to initiate a return.

• Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

2. How to Request a Return
To request a return, email us at [email protected] with the subject line “Return Request”, and include:

• Your full name

• Order number

• Reason for return

• Photos of the item (if damaged or incorrect)

We will respond within 2 business days with return instructions.

3. Return Shipping

• Customers are responsible for return shipping unless the return is due to a damaged or incorrect item sent by us.

• We recommend using a trackable shipping method for your return.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be issued in the form of store credit or product replacement (no cash refunds due to our Cash on Delivery policy).

• Refund processing may take 3–5 business days after receiving the returned item.

5. Exchanges

• We offer exchanges only for the same item if it arrives damaged or is defective.

• Exchange requests must also be made within 7 days of delivery.

6. Non-Returnable Items

• Used items

• Items without original packaging

• Custom or personalized items (unless defective)

7. Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 [email protected]